> For the complete documentation index, see [llms.txt](https://invomagic.gitbook.io/ticketsdocs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://invomagic.gitbook.io/ticketsdocs/tickets/anonsupport.md).

# Anonymous Support

{% hint style="info" %}
This is a [<mark style="color:$primary;">**TicketsPRO**</mark>](/ticketsdocs/pro/about.md) Feature, you are unable to use it if you do not have an active subscription
{% endhint %}

Anonymous support allows your staff to provide support for your users anonymously, keeping them safe and keeping your support system look professional.

{% hint style="danger" %}
Do not delete the webhook created by tickets, as this is needed for Anon Support to function and will break it.
{% endhint %}

## Configuration

To setup Anon Support, you need to run the **`/anonsupport config`** command, then you can modify a variety of settings:

<figure><img src="/files/0SwmOphDkhDUlvDuTNAP" alt="" width="563"><figcaption></figcaption></figure>

### Status

This allows you to toggle the status of Anon Support, by enabling it Anon Support will work and vice versa.

### Webhook Appearance

This setting, allows you to modify how the webhook looks, by giving you an option to edit it's name, aswell as the profile picture that is shown on it by entering an image URL, you can host an image on [ImgBB (Recommended)](https://imgbb.com/), or [Imgur](https://imgur.com/upload) to get a url for it

<figure><img src="/files/NK3BeJ0bRpmXpc38nOXz" alt="" width="563"><figcaption></figcaption></figure>

### Anon Message Logs

Wanna log what all of your staff say via Anon Support? using this you can choose a channel to log info on an anonymously sent message, aswell as info on who sent the message via the bot, or you can disable them entirely.

{% hint style="warning" %}
Disabling Anon Support logs is HIGHLY unrecommended as it allows you to monitor your staff better
{% endhint %}

<figure><img src="/files/CN9kzM9Xlv5rez8bIY7H" alt="" width="563"><figcaption></figcaption></figure>

### Enable Replies?

This allows you to toggle whether users are allowed to reply to a message via Anon Support or not, if this is disabled then replying to messages or users using Anon Support will not work.

### Autotransform Staff Messages

By enabling this, your staff no longer need to send anonymous messages via the message panel, but instead all messages they send are deleted and replaced by the Anon Support webhook.

{% hint style="danger" %}
Using Autotransform isn't 100% safe, as users with message logger plugins on modded clients such as **Vencord** or **Better Discord** can still see the original non-anonymous message before it was deleted, so using the Anon Support panel is more preferred
{% endhint %}

## Using Anon Support in a ticket.

When using Anon Support, you must first enable it in a ticket to use it.

### Enabling it in a ticket

To use Anon Support for a ticket, you must run **`/anonsupport enable`** inside the ticket.

{% hint style="info" %}
Only users with the Tickets support role can enable Anon Support for a ticket.

**Anon Support Enabling cannot be undone at this time**
{% endhint %}

<figure><img src="/files/k70FTpftwRRKHbd6vhbd" alt="" width="563"><figcaption></figcaption></figure>

### Using the Anon Support Panel

The Anon Support Panel allows you to use some tools related to Anon Support by running the **`/anonsupport panel`** command, the anon support panel can only be accessed by those with the ticket's support role.

#### Sending a message

This prompts you to enter a message, that message will be sent to the ticket the panel is currently in.

#### Deleting a message

This Allows you to delete a message sent via the Anon Support system, by entering the message ID.

#### Replying to a message

This allows you to reply to a message via Anon Support, by asking for a message to send, aswell as the ID of the message you'd like to reply to.

<figure><img src="/files/kD2GqJHT9Bup0hswAlqZ" alt="" width="563"><figcaption></figcaption></figure>

### Autotransform inside the ticket

{% hint style="info" %}
Only users with the Tickets support role will have their messages transformed
{% endhint %}

As long as the ticket has Anon Support enabled, and Autotransform is enabled, by sending a message the bot will automatically convert it into a webhook message.


---

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