> For the complete documentation index, see [llms.txt](https://invomagic.gitbook.io/ticketsdocs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://invomagic.gitbook.io/ticketsdocs/tickets/profesional-transcripts.md).

# Profesional Transcripts

## About

Ever use our Lite transcripts (the ones available with the button on in-ticket panels)?

(If you need a reminder; they look like this)

<figure><img src="/files/EE8BaVmWokvYWVbY5Si4" alt="" width="188"><figcaption></figcaption></figure>

These are obviously; limited heavily \
So we've built a beautifully awesome transcript system: Professional Transcripts\
This is how they look (fancyyyy)

<figure><img src="/files/xCioiIC74KEWH8usOkFF" alt="" width="563"><figcaption></figcaption></figure>

You can see a example here: [<mark style="color:green;">https://exampletranscript.magicgamer.xyz/</mark>](https://exampletranscript.magicgamer.xyz/)

{% hint style="warning" %}
This is a Free feature but is far more limited for free servers than [TicketsPRO](/ticketsdocs/pro/features.md) servers
{% endhint %}

## How to use

This requires setup first of all, and you'll need to run the `/transcript config` command, this has two options **both must be set for it to allow you to create transcripts** \
Access Role: This is the role that can create these transcripts, we recommend a support role\
Transcripts channel: This is where the transcripts are sent, we recommend a private channel\
\
After these are setup you can create transcripts

## Creating Transcripts

To create transcripts you run the `/transcribe` command, after doing so we will begin extracting messages and creating the file, this will consume a 'transcript' after its done generating it'll appear in your transcript channel

<figure><img src="/files/2PEgfN3QGsCACJM0nFTN" alt=""><figcaption><p>Transcript</p></figcaption></figure>

To view this transcript simply download and open the .html file in a browser, as thats where html files are run, any browser that supports html will work.

### Limits

This is a free feature, and you don't need to pay ever to use it however there are weekly limits on **both tiers**\
\
For Free Servers there will be a limit of 20/week, after this is exhasted you'll either need to upgrade to TicketsPRO or wait for next week\
\
For Servers on TicketsPRO the limit is more than 7x larger for 150/week, if this is exhausted (which we dont think will, its very large) you'll need to wait for next week for it to reset, there is currently no way to built-in way get more at this time; if you have TicketsPRO and NEED more we may consider giving you some extra, to request this head over to our contact and select "TicketsPRO" you will need to give us a in-depth reason and server details: <https://www.invomagic.com/contact>

### Failure to generate

If something fails to generate; it could be with our internal API, if this the case please let us know in support and we'll get to fixing it asap

## Generate Links To Transcripts

{% hint style="info" %}
Hosted Transcripts costs 2 total transcripts from your weekly allowance
{% endhint %}

Don't want to download your transcript? Or wanna share it easily with a friend? Or maybe; perhaps you want to **password protect** it?\
Well dont worry, we can host your transcripts on our servers; for FREE!

### How to Generate a Transcript Link

You can either toggle Hosting Defaults on (/transcript config), or you can you can click generate with a button that is shown on transcripts that are not already hosted\
With either one you'll get a link that goes like this <https://transcribed.invomagic.com/view/(Transcript> ID) upon visiting you'll be served the transcript

{% hint style="warning" %}
Hosted Transcripts are deleted off our servers after 4 months to ensure our DB doesnt get filled to the brim, if you need to access it after you can always use the file we sent you in your set channel.
{% endhint %}

{% tabs %}
{% tab title="Defaults Settings" %}

<figure><img src="/files/spjeDlgrK5dYXDXkRacL" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Generating via a buttom" %}

<figure><img src="/files/Rj5K7ZCLP7wqOFe1WGmE" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

### Passwords

If you want to secure your transcript with a password; You can!\
Be default you have passwords on, if you dont want passwords on you toggle this off (/transcript config) also by default the passwords are randomized, if you want custom passwords you'll needle toggle that on (/transcript config)

<figure><img src="/files/wPW1Mv0kwcGhNe67mun0" alt="" width="563"><figcaption></figcaption></figure>

When visiting a password protected transcript you'll be greeted with this screen

<figure><img src="/files/zjz7XsDFqwuaF2vdjmfk" alt="" width="375"><figcaption></figcaption></figure>

To get past this screen and view the transcript enter in the password and click "View Transcript" that will then load the content from our database\
\
Please note you cannot change a password in our database, make sure you dont delete the password you are given/have set

## AutoTranscribe

{% hint style="warning" %}
AutoTranscribe requires [TicketsPRO](/ticketsdocs/pro/about.md), without it it will not function
{% endhint %}

If you don't want to manually run `/transcribe` every time to transcribe a ticket, you can setup AutoTranscribe!&#x20;

### Setup

To setup, run `/transcript config` and select the "AutoTranscribe" option, you'll then be presented with this

<figure><img src="/files/AcFSloexMtdl1D1LQUR5" alt="" width="563"><figcaption></figcaption></figure>

Simply click "Toggle" to Toggle it on and and off, if on the embed it says "True" it means it is indeed on

### How it works

Whenever you go to close a Ticket you'll get a confirmation prompt like normal, the difference being it'll indicate it'll ALSO transcribe it, if you confirm it will begin transcribing it automatically, and afterwards it'll complete, edit the Generating message to say its going to close after 10 seconds, after these 10 seconds it'll close like normal.\
For a more complete example, view the gif below.

<figure><img src="/files/kqzwomJaOCH2OJf4ieSW" alt=""><figcaption></figcaption></figure>

## Delete a hosted Transcript

{% hint style="danger" %}
Once a Transcript has been deleted it CANNOT be recovered, continue with caution!
{% endhint %}

If you dont want us to host your transcripts anymore simply run the `/transcript delete` command, you'll need to have Administrator to do this, and you'll need the Trancsript ID, the Transcript ID is found at the end after /view/\
For example in this link

```
https://transcribed.invomagic.com/view/73d82269-90bd-4ace-9689-03b874e8c3bf
```

The `73d82269-90bd-4ace-9689-03b874e8c3bf` is the Transcript ID

<figure><img src="/files/mihe4OIS7I7dBEJX8yZz" alt=""><figcaption></figcaption></figure>

After running and confirming we'll delete the transcript off our database!


---

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