> For the complete documentation index, see [llms.txt](https://invomagic.gitbook.io/ticketsdocs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://invomagic.gitbook.io/ticketsdocs/tickets/ratings.md).

# Ratings

Ratings are a very valuable assets to your support, they help you know if you're doing good at your support, they let you gather valuable feedback from the users you support!\
\
So, without further ado, lets go through it.

### Setup

To set it up simply enable it through ticketing settings

<div><figure><img src="/files/FzYVXHl8CGU1JykFEDvg" alt=""><figcaption></figcaption></figure> <figure><img src="/files/THzJRndlww5eFhn6hlyh" alt=""><figcaption></figcaption></figure></div>

You are able to disable this again at any time

### How Ratings work

When Ratings are enabled and you close a ticket the user who opened a the ticket will get this DM

<figure><img src="/files/DK7bywHXKRbfomWfIJAQ" alt="" width="563"><figcaption></figcaption></figure>

The User can select any of those options to give a rating, and they'll also be prompted for a reason, a reason can be a maximum of 1500 characters

<figure><img src="/files/FfIZnvvG2hvA1Px5ayI4" alt="" width="375"><figcaption></figcaption></figure>

After they submit it you'll receive this in your log channel, it will contain the information on the ticket and user and the rating and reason.

<figure><img src="/files/wa73snQ7m8vgCgQKeBYT" alt="" width="375"><figcaption></figcaption></figure>

Users will not recieve a Transcript link in these unlike some other bots, we believe in privacy, nor will they get the transcript password.


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