Ratings

Get Feedback on your Support Team and experience!

Ratings are a very valuable assets to your support, they help you know if you're doing good at your support, they let you gather valuable feedback from the users you support! So, without further ado, lets go through it.

Setup

To set it up simply enable it through ticketing settings

You are able to disable this again at any time

How Ratings work

When Ratings are enabled and you close a ticket the user who opened a the ticket will get this DM

The User can select any of those options to give a rating, and they'll also be prompted for a reason, a reason can be a maximum of 1500 characters

After they submit it you'll receive this in your log channel, it will contain the information on the ticket and user and the rating and reason.

Users will not recieve a Transcript link in these unlike some other bots, we believe in privacy, nor will they get the transcript password.