Ticket Actions

Use actions inside of tickets.

Actions can be taken inside Tickets, these are known as "Ticket Actions" These can only be done by those with a Support Role. You will find the actions on the In-Ticket Panel which is sent in every ticket created

Each of the actions can be used at any time, lets go over them

After a Ticket is closed it CANNOT be recovered, we reccomend transcribing it with /transcribe

Close: This will close a Ticket by deleting it and updating internal records, then itll send a log Lock: This will privatize a channel by hiding it everyone but admins, it also takes away all but one action: close Lite Transcribe: Generates a Basic Text-based transcript of the past 30 messages Add User: Adds a user to the ticket Remove User: Removes a user from the ticket Rename Ticket: Change the channel name of the ticket Claim: Claims a ticket by editing the In-Ticket panel to reflect, sending a log, and sending a message letting the user know who claimed their ticket