> For the complete documentation index, see [llms.txt](https://invomagic.gitbook.io/ticketsdocs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://invomagic.gitbook.io/ticketsdocs/tickets/ticket-actions.md).

# Ticket Actions

Actions can be taken inside Tickets, these are known as "Ticket Actions"  These can only be done by those with a Support Role.\
\
You will find the actions on the In-Ticket Panel which is sent in every ticket created

Each of the actions can be used at any time, lets go over them

<figure><img src="/files/WybvLCC17ikD9Yh7t8OS" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
After a Ticket is closed it CANNOT be recovered, we reccomend transcribing it with /transcribe
{% endhint %}

Close: This will close a Ticket by deleting it and updating internal records, then itll send a log\
Lock: This will privatize a channel by hiding it everyone but admins, it also takes away all but one action: close\
Lite Transcribe: Generates a Basic Text-based transcript of the past 30 messages \
Add User: Adds a user to the ticket\
Remove User: Removes a user from the ticket\
Rename Ticket: Change the channel name of the ticket\
Claim: Claims a ticket by editing the In-Ticket panel to reflect, sending a log, and sending a message letting the user know who claimed their ticket<br>


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