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description: Use actions inside of tickets.
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# Ticket Actions

Actions can be taken inside Tickets, these are known as "Ticket Actions"  These can only be done by those with a Support Role.\
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You will find the actions on the In-Ticket Panel which is sent in every ticket created

Each of the actions can be used at any time, lets go over them

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{% hint style="danger" %}
After a Ticket is closed it CANNOT be recovered, we reccomend transcribing it with /transcribe
{% endhint %}

Close: This will close a Ticket by deleting it and updating internal records, then itll send a log\
Lock: This will privatize a channel by hiding it everyone but admins, it also takes away all but one action: close\
Lite Transcribe: Generates a Basic Text-based transcript of the past 30 messages \
Add User: Adds a user to the ticket\
Remove User: Removes a user from the ticket\
Rename Ticket: Change the channel name of the ticket\
Claim: Claims a ticket by editing the In-Ticket panel to reflect, sending a log, and sending a message letting the user know who claimed their ticket\
