> For the complete documentation index, see [llms.txt](https://invomagic.gitbook.io/ticketsdocs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://invomagic.gitbook.io/ticketsdocs/tickets/tickets-notes.md).

# Tickets Notes

{% hint style="info" %}
Notes can only be accessed and added by users with the Ticket's Support Role
{% endhint %}

Ticket Notes are used to note down things relating to the Ticket like "User has tries doing X" or "Blacklist user after finishing ticket" \
\
Or just "I like cats" for- whatever reason you want to note that down...

### Add a Note

{% hint style="warning" %}
Notes cannot be deleted, review yours **carefully**
{% endhint %}

To start simply run the `/notes add` command, after doing this you'll see a form popup asking for your note, a note can be up to 55 characters long.\
\
After submitting this form you'll see a confirmation prompt

<figure><img src="/files/SKJ8CE1B1B0LoWoNLj0V" alt="" width="563"><figcaption><p>Confirmation Prompt</p></figcaption></figure>

Simply Click 'Confirm' if you're happy with how the note looks\
After that your note will be committed & saved

<figure><img src="/files/vOx6PhUUYVJ8VIT5ptdl" alt="" width="563"><figcaption><p>Comitted Note</p></figcaption></figure>

### View Notes

To View a Ticket's Notes all you need to do is run the `/notes view` command\
After doing so you'll get an embed with all the Ticket's Notes

<figure><img src="/files/WrMDW5xarSdfIEbiFIhC" alt=""><figcaption><p>Ticket Notes Viewer</p></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://invomagic.gitbook.io/ticketsdocs/tickets/tickets-notes.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.